Terms of sale
Terms applicable to contracts concluded from 11 October 2026. Pro Headspa equipment and accessories are sold to buyers acting for their business. These terms govern equipment sales; training is also subject to the specific provisions of Article 19.
Ordering and payment · Delivery · Business returns · Warranty · Maintenance · After-sales support
1. Seller
PRO HEADSPA, a French simplified joint-stock company (SAS) with share capital of €1,000, registered office at 115 rue de la Convention, 75015 Paris, France, Paris Trade and Companies Register number 807 616 503. SIRET: 807 616 503 00015. EU VAT number: FR11807616503.
contact@proheadspa.com · +33 6 37 17 90 71. For sales or technical support, visit our Contact page. Obtain the return address from our support team before shipping any item.
2. Scope and contractual documents
The customer confirms that the purchase is for their business and that they are authorised to bind the company or organisation represented. They must supply accurate business identification, billing and delivery information. PRO HEADSPA may request supporting evidence of their business status.
These terms are available before ordering and must be accepted. The applicable version is the version accepted on the order date; later changes are not retroactive. Specific provisions in an accepted quotation or written agreement take precedence on the matters they expressly address. The customer's purchasing terms apply only if expressly accepted by PRO HEADSPA in writing. Mandatory legal provisions remain applicable.
3. Products, configurations and use
The agreed characteristics, variant and included items are those in the ordered product's information and, where relevant, the accepted quotation. Lifestyle photographs may show equipment or accessories that are not included; the contractual list and selected variant determine the purchase. Differences in colour caused by screens or lighting do not alone constitute a defect, but do not permit delivery of a product inconsistent with the agreed characteristics.
Equipment must be used professionally as described in its instructions. Wellness devices, mist and observation tools must not be presented as providing an unauthorised medical diagnosis, treatment or therapeutic result. Examples of services, revenue or profitability do not guarantee business results.
4. Placing an order
Before confirming, the customer checks and can correct the basket, references, variants, quantities, prices, contact details and delivery information. Confirmation with payment commits the customer on the basis of the summary displayed. An acknowledgement and confirmation are sent electronically. Orders by quotation become binding upon acceptance in accordance with the expressly stated validation conditions.
If a product becomes unavailable or an obvious pricing or description error affects the order, PRO HEADSPA contacts the customer to propose a correction, replacement or cancellation with reimbursement of the corresponding sums. No replacement or price increase is imposed without agreement. An order may be refused for a legitimate reason, such as identified fraud, impossible delivery or unresolved non-payment, subject to applicable rights.
5. Prices, taxes and offers
Equipment prices and the basket subtotal exclude tax, in the displayed currency. Applicable VAT is calculated at checkout according to tax rules and the information supplied. A foreign VAT number alone does not guarantee an exemption: all legal conditions and supporting evidence must be satisfied. Customs duties, import taxes and local charges not included in the quotation are payable by the person liable under applicable rules.
The contractual price is the price confirmed when ordering. Discounts and promotional codes apply only to the announced products, periods and conditions. Grants, including CARSAT funding, are not PRO HEADSPA discounts and are not automatically deducted from the amount due.
6. Payment and non-payment
Unless instalments or other terms are agreed in writing, payment is due in full using the methods offered at checkout. Instalments require written acceptance. Third-party finance is also governed by the agreement with the finance provider and does not change the seller's statutory warranty obligations.
Late payment of a due business invoice incurs penalties without a reminder, at the European Central Bank refinancing rate plus ten percentage points, subject to a minimum of three times the French statutory interest rate, and the €40 fixed recovery-cost allowance. Additional recovery costs may be claimed on evidence under Articles L.441-10 and D.441-5 of the French Commercial Code, subject to legally prescribed procedures and exceptions.
After notifying the customer, PRO HEADSPA may suspend the affected future deliveries or services within legal limits, without excluding mandatory warranties. Termination and repossession follow the applicable legal procedures; these terms do not by themselves authorise forcible repossession.
7. Retention of title
PRO HEADSPA retains ownership until the full price has been received, under Article 2367 of the French Civil Code. Until then, the customer must preserve and identify the goods. Retention of title does not postpone risk transfer: from the agreed physical handover, the customer is responsible for safekeeping, subject to rights relating to pre-existing defects or damage.
8. Delivery in France and internationally
Delivery in France is included under the conditions of the offer. Special lifting, handling, works, assembly or connections are included only when expressly specified in the quotation or order.
For international orders, immediate payment includes a €100 shipping advance excluding tax, not the final delivery charge. The final cost is subsequently quoted according to the goods, country, address and access. The advance is deducted from that amount; any balance must be accepted and paid before dispatch. If the final cost is lower, the difference is adjusted. No unaccepted surcharge is automatically charged.
An estimate may be requested before ordering. If the final quotation is disputed, dispatch waits for agreement; the parties seek a written solution, including cancellation where delivery is impossible or no accepted shipping solution is available. Initial payment does not mean acceptance of unlimited shipping costs. Only destinations actually offered at checkout can be ordered directly; other destinations require prior confirmation.
9. Timing, receipt and delivery damage
Timing is communicated according to availability, destination and delivery service. Estimates do not replace a written commitment to a firm date. Significant delays and possible solutions are communicated without removing statutory remedies for non-performance.
Check the packages and, where possible, the equipment in the carrier's presence. Record precise reservations for visible damage, take photographs, and promptly notify PRO HEADSPA. A general reservation such as “subject to unpacking” may be insufficient. Comply with the carrier-related procedures and deadlines, including Article L.133-3 of the French Commercial Code where applicable.
Failure to make reservations may affect a claim against the carrier but does not automatically remove rights for hidden defects or damage not detectable upon delivery. Retain packaging needed for assessment or return transport.
10. Premises and installation
Before ordering, check dimensions, clearance, access, floor capacity and water, drainage, power and earthing requirements. Qualified persons must carry out works and connections in accordance with the instructions and applicable rules. A self-contained water system still requires proper filling, emptying, hygiene and electrical supply.
Disclose unusual constraints before confirmation. Extra services required because of incorrect or undisclosed information must be agreed. Do not use equipment if a safety concern, leak or malfunction appears.
11. Business orders, withdrawal and cancellation
Equipment and accessory orders made online for a business do not benefit from the consumer's fourteen-day withdrawal right. Returns for a simple change of mind are not automatically accepted. A commercial exchange, modification or cancellation requires PRO HEADSPA's written agreement specifying the conditions and any justified charges.
Mandatory rights are preserved. Certain off-premises contracts between professionals may fall under Article L.221-3 of the French Consumer Code where the purchase is outside the solicited professional's principal business and they employ no more than five people. Training rules, remedies for defects, non-performance or wrong delivery, and applicable mandatory foreign protections remain unaffected.
For an agreed commercial cancellation, amounts payable and reimbursable are determined in writing according to preparation and costs actually incurred. No unannounced flat deduction applies. See the business returns policy.
12. Commercial warranty and statutory rights
Unless different terms are clearly stated before purchase, equipment has a 24-month commercial warranty from delivery for covered manufacturing defects and failures. Reva Headspa provides 24 months in France and 12 months outside France. Accessories, consumables, services and software follow their own offer conditions and do not automatically share the principal equipment's coverage.
PRO HEADSPA grants the warranty for the equipment identified on the invoice. The country of use must correspond to the declared destination or be confirmed. Depending on the defect and model, support includes diagnosis and repair or replacement of the affected component or equipment. It does not automatically include replacement of the entire unit or a loan unit. Arrangements and timing are communicated to the customer.
This commercial warranty supplements rather than replaces statutory obligations, including applicable hidden-defect rights under Articles 1641 et seq. of the French Civil Code. A failure is assessed according to its cause and available evidence; a component's susceptibility to wear does not automatically exclude a manufacturing defect.
13. Commercial warranty exclusions
The following are excluded to the extent that they do not result from a covered equipment defect:
- Normal wear and maintenance: consumables, periodic filter or seal replacement, expected upholstery ageing and appearance changes consistent with normal use. Premature manufacturing defects are still assessed.
- Damage caused by use contrary to instructions, overload, unsuitable conditions, impact, falls, inappropriate transport, freezing, damp storage or excessive exposure.
- Damage caused by non-compliant connections, unsuitable voltage or earthing, incompatible water pressure or quality, or splashes and water ingress into electrical components.
- Damage caused by failure to carry out prescribed cleaning, emptying, filtration or descaling, including hair, deposits, limescale or stagnant water in circuits.
- Corrosion, material damage or obstruction caused by unauthorised chemicals, abrasives, additives or treatments.
- Damage attributable to unauthorised modification, dismantling or repair, or installation of an incompatible component.
Exclusions apply to damage caused by the relevant circumstance, not indiscriminately to every defect. Normal professional use is not excluded merely because it is regular. PRO HEADSPA explains any exclusion and the evidence supporting it. Mandatory statutory rights remain applicable.
14. Basin, table and mist-device maintenance
Follow each model's instructions and hygiene and safety guidance. Check tank levels and capacities, remove accessible hair and residues, empty wastewater, clean reservoirs and use compatible water and products. Connected circuits must remain accessible for prescribed inspections and maintenance. Mist requires the water quality specified in the instructions and no unauthorised additive.
Failure or damage caused by inadequate basin maintenance is not covered by the commercial warranty. This includes obstruction, scale, contamination or corrosion caused by failure to follow instructions. Routine maintenance must not involve opening electrical components or undertaking technician-only work.
Keep instructions, maintenance invoices and useful records. These facilitate diagnosis; missing records alone do not justify refusing an unrelated manufacturing defect without an established maintenance link. Ask support before applying an unclear treatment.
15. Technical support and returns
Contact contact@proheadspa.com or the appropriate team on our Contact page, supplying the invoice or order number, model, serial number where available, description and useful photographs or video. Stop use if there is a risk and do not dismantle without support instructions.
Support explains checks, diagnosis, solutions and transport or intervention arrangements. Obtain the return address and packing instructions before dispatch. Prior approval organises the return without removing a statutory claim.
Necessary costs for a covered defect are handled under the communicated warranty arrangements without unexpected billing. For an uncovered issue, diagnosis, repair, parts, transport or travel costs are quoted before a chargeable intervention and billed only after acceptance. Timing depends on diagnosis and parts availability.
16. Finance and CARSAT support
Funding information and simulations help prepare a project; only the competent fund or finance provider decides eligibility and award. Rates, limits, criteria, budgets and dates may change. Customers must check the sequence of steps before ordering and remain responsible for a complete application.
An order is not automatically conditional on funding. Any funding condition must be expressly agreed in writing before commitment. PRO HEADSPA remains responsible for accurate commercial information and promised documents. Read the CARSAT guide.
17. Liability and force majeure
The customer is responsible for proper use, maintenance, hygiene and their team's acts. PRO HEADSPA remains responsible for its seller obligations; use of a carrier or supplier is not a general exemption.
Subject to mandatory rules, contractual liability for foreseeable direct damage caused by ordinary fault is limited to the order's price excluding tax. Indirect losses such as business interruption, margin, customers or expected savings are excluded only within legal limits. These limitations do not apply to fraud, gross negligence, bodily injury, mandatory defective-product liability or where they would deprive an essential obligation of its substance.
Force majeure is assessed under Article 1218 of the French Civil Code. A transport delay or supply difficulty is not automatically force majeure. The affected party informs the other and seeks a solution; suspension or termination follows applicable legal and contractual conditions.
18. Intellectual property, data and evidence
Brands, content, images, videos, software and materials are protected. Buying or viewing them does not transfer reproduction, distribution or exploitation rights. Software access follows the relevant service conditions.
Order, delivery, support and legally required data are processed under the privacy policy. Professionals using their own customers' images or records must comply with their information, confidentiality and data-protection obligations.
Summaries, confirmations, accepted quotations and electronic exchanges may evidence the order subject to integrity and contrary proof. Retain documents received. Disputes may be sent to contact@proheadspa.com with supporting information.
19. Specific training provisions
Training has a programme and agreement identifying the provider, objectives, prerequisites, dates or access, duration, delivery, price and support. The offer documents specify inclusions. Equipment familiarisation is not a substitute for a full course. No certification, funding eligibility or VAT exemption is presumed; applicable treatment is stated in the offer documents.
For business-funded training, payment, rescheduling, cancellation and any charges are those accepted in the training agreement. OPCO or other finance requires the funder's confirmation; uncovered amounts remain payable under the agreement. Unperformed training is not invoiced as performed hours, and cancellation compensation is identified separately.
Where an individual undertakes training personally and at their own expense, Articles L.6353-3 to L.6353-7 of the French Labour Code apply, including the statutory ten-day withdrawal right, no payment before its expiry and statutory deposit and instalment rules. Other mandatory distance or off-premises rights are not excluded. The equipment B2B no-withdrawal rule is not automatically extended to training.
Teaching adaptations must not change essential agreed objectives. Materials are for the participant's authorised use and may not be reproduced or resold without permission.
20. Governing law and disputes
French law applies without excluding mandatory rules applicable to the sale, particularly international sales. An amicable solution may be sought at contact@proheadspa.com without preventing statutory remedies or deadlines. If a provision is unenforceable, the others continue to apply within legal limits.
WHERE BOTH PARTIES CONTRACT AS TRADERS AND ARTICLE 48 OF THE FRENCH CODE OF CIVIL PROCEDURE IS SATISFIED, THE COURTS HAVING SUBJECT-MATTER JURISDICTION IN PARIS HAVE JURISDICTION OVER ORDER-RELATED DISPUTES. OTHERWISE, THE STATUTORY JURISDICTION RULES APPLY.