Politique de remboursement

URBAN GUARD REFUND AND RETURN POLICY

RETURN POLICY:

At Urban Guard, we offer a 30-day return window, allowing you to return your purchase within 30 days of receiving the item. To be eligible for a return, items must be unused, unworn, with tags, and in their original packaging. A receipt or proof of purchase is required for all returns.

INITIATING A RETURN:

To begin the return process, please contact us at

DAMAGES AND ISSUES:

Should you receive a defective, damaged, or incorrect item, notify us immediately so that we can assess the issue and resolve it. Your satisfaction is our priority.

EXCEPTIONS / NON-RETURNABLE ITEMS:

Some items, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases, sale items, or gift cards, are non-returnable. If you have doubts or concerns about your specific item, feel free to get in touch.

EXCHANGES:

For exchanges, return the item you have, and once the return is accepted, place a new order for the desired item.

EU CUSTOMERS:

Customers from the European Union have the right to cancel or return orders within 14 days, without justification, following the EU’s 14-day cooling-off period regulation.

REFUNDS:

Upon receiving and inspecting your return, we will inform you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days to your original payment method. Note a 50% restocking fee will be deducted from your refund amount. If 15 business days have passed since your return approval without receiving a refund, contact us at